Terms & Conditions

Use of this website is subject to the following terms and conditions.

Website Terms of Use

This website is operated by Ironbark Group Pty. Ltd. (ABN 51 127 566 090). In these Website Terms of Use (“Terms”), the expressions “we”, “us” and “our” refer to the members of Ironbark Group.

Acknowledgement and Acceptance

Your use of this website, and any services provided through it (“Services”), are subject to these Terms and all applicable Australian laws. By accessing and interacting with this website or using the Services, you accept these Terms. If you do not agree, you must refrain from accessing and browsing this website or using any of the Services. Without limiting our other rights and remedies we may refuse to supply any product or Service, and we may deny access to this website, to anyone who breaches these Terms.

All rights not expressly granted to you in these Terms are reserved.

We may amend these Terms at any time without notice to you, and it is your responsibility to monitor this website for changes. Amendments will come into effect from the date they are published on this website. The updated version of these Terms will supersede all prior versions. You can view the most current version of these Terms at any time by visiting this page.

Access and Use of Material on this Website

Your access to this website and the Services is on the following terms:

  • You may only access and use this website and the Services in accordance with these Terms;
  • You may only access parts of this website that are designated for unrestricted public access;
  • You may only access other parts of this website if we have expressly given you permission to do so, but then only for the purposes, and in the manner, permitted;
  • If we give you a password to access any part of this website or any Services, you must keep that password confidential and not disclose it to any other person. Nor may you permit any other person to use that password. You must change your password regularly. Further you must change it immediately if you believe that it has become known to any other person;
  • You must follow our instructions when using the Services, and comply with any specific terms that we publish on this website or that we give you regarding the Services from time to time;
  • You must make sure all information and instructions that you give us are true, correct and complete, and that you are authorised to provide the information and instructions;
  • You may only save a local copy of, or print material posted on this website for your own information or research, or to inform others about this website;
  • You may not reproduce, duplicate, copy, sell, re-sell, adapt, transmit in any form by any process (graphic, electronic or mechanical, including further copying, recording, or caching by a storage or information retrieval system, or download accelerator) or otherwise exploit any part of this website for any commercial purpose;
  • You must not post or transmit to this website any illegal, threatening, abusive, defamatory, obscene or indecent information or material of any kind, or encourage any other person to do so;
  • You must not knowingly post or transmit or permit the posting or transmission of any material to this website which contains a virus;
  • You must not post or transmit any material to this website which breaches any laws relating to a person's right to privacy or the export of personal information, or personal information about another person without their consent;
  • You must take your own precautions to ensure that whatever you select from this website is free of viruses or anything else that may interfere with your or any third party's computer systems.

We also reserve the right to refuse access or edit or delete material posted by you in contravention of these Terms.

Disclaimers

We will endeavour to ensure that information provided through this website is accurate and current. However, we cannot, and do not, represent or warrant the accuracy, adequacy, completeness of information on this website or that it is up to date. For example (but without limitation):

  • Data presented will change over time and may not be updated;
  • Due to technical or human error, information may be recorded incorrectly or omitted.

We do not accept responsibility for any loss suffered as a result of reliance on the accuracy, adequacy, completeness or currency of information on this website.

We do not warrant that access to this website will be uninterrupted or error-free, that defects will be corrected or that the site or the server that makes it available are free of viruses, bugs or anything similar that may impact the functionality, accuracy and/or reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.

You acknowledge that despite reasonable precautions on our part, there is a risk of unauthorised access to or alteration of your transmissions or data or of the information on your computer or this website.

We do not accept any responsibility or liability for any losses that you may sustain as a result of any such activity.

Liability and Limitation

To the fullest extent permissible at law, we disclaim all responsibility for any damages or losses (including, without limitation, financial loss, damages for loss in business projects, loss of profits or other economic losses) whether arising in contract, tort or otherwise from the use of, or inability to use, this website, the Services or any material appearing on this website, or from any action or decision taken as a result of using this website, the Services or any such material.

Third Party Websites

We are not responsible for any information that does not originate directly from us, for any links we provide to third party sites (“Third Party Websites”), or for information or goods or services at or accessible from those Third Party Websites. This includes the content of third-party advertisements appearing on this website and links to Third Party Websites. These are provided for convenience only and may not remain current or maintained. The appearance of advertisements for third parties or links to Third Party Websites on this website is not to be construed as an endorsement, approval, recommendation or preference by us of the owners or operators of those Third Party Websites, or of any information, goods or services referred to or offered on those sites or otherwise posted on this website. Responsibility for any of that content rests solely with those third parties.

Intellectual Property Rights

The content displayed on this website is protected by copyright and other laws in Australia, and under similar laws and international conventions globally. You acknowledge and agree that all copyright and other intellectual property rights that may subsist in the content available through this website including text, images, graphics, photographs, video, logos, sounds, layout, designs, software and source code belong to us (or, where relevant, to our licensors). Except as permitted by these Terms, or with our prior written permission, you may not, in any form or by any means:

  • Use this website or any information or other material from this website, including any information about products or services obtained from any part of this website, for any commercial purpose;
  • Remove any copyright, trade mark or any other intellectual property notice from any material accessible on this website; or
  • Copy, adapt, modify, store, distribute, print, display, perform, publish, transmit, alter or tamper with in any way, or otherwise use, any material contained in any part of this website (except as expressly permitted in these Terms).

Except where otherwise specified, any word or logo to which the "™" symbol is attached is a trademark, and any to which the “®” mark is attached is a registered trade mark. If you use our trademarks, you must include a statement attributing ownership of that trade mark to us. Any other trademarks we use are used with the permission of their respective owners.

Termination or Suspension

We may at any time and without notice:

  • Change the format and content of this website and/or any Services;
  • Stop providing, suspend or restrict your access to this website or any Service if you do not comply with any obligation you have to us (whether under these Terms or otherwise); or
  • Stop providing or suspend the operation of this website and/or the Services (in whole or in part). No such action will affect any of our rights or your responsibilities under these Terms or otherwise, including any disclaimer.

Privacy

As a visitor to our website, please refer to the terms of our Privacy Policy for information about how we handle your personal information.

General

Each term of these Terms is separately binding. If for any reason any term is not effective or binding all other terms remain effective and binding.

If we do not exercise or enforce any right available to us under these Terms or otherwise arising at law or in equity, this does not constitute a waiver of those rights.

These Terms (and the provision of products and services by us) are governed by and to be interpreted solely in accordance with Australian law. In the event of any dispute arising in relation to these Terms or their subject matter, the Australian courts will have non-exclusive jurisdiction over such dispute.

Privacy Policy

Protecting your privacy

We are committed to providing our clients with the highest levels of customer service. This includes protecting their privacy. Set out below is information that we are required to communicate to our clients. We recommend that clients keep this information for future reference.

Your personal information

We only collect your personal information if it is necessary to fulfill our functions. Personal information held by us may include your name, date of birth, current and previous addresses, telephone or mobile phone number, email address, bank account or credit card details, occupation, driver's licence number and any Ironbark PINs, usernames or passwords. We also hold details of your Ironbark services (including their status), as well as certain details about your personal interests. We will not collect sensitive information such as racial or ethnic origin, political opinions and membership of political associations, religious or philosophical beliefs, membership of professional or trade associations or trade unions, sexual preferences or practices, and criminal record.

Provision of your personal information is optional, however, if you choose not to provide certain personal information (e.g. your date of birth), we may not be able to provide you with the services you require, or the level of service on which we pride ourselves. Occasionally, you may be asked to provide personal information about other individuals to us (e.g. about your authorised representatives). If so, we rely on you to inform those individuals that you are providing their personal information to us and to advise them that we can be contacted for further information (see 'How to contact us' at the end of this policy).

How we collect personal information

We collect personal information in a number of ways, including:

  • directly from you, for example, when you provide information by phone, in application forms or other agreements, or when you submit your personal details through our websites;
  • from third parties such as our related companies, credit reporting agencies or your representatives;
  • from publicly available sources of information;
  • from the organisations identified under 'When we disclose your personal information';
  • from our own records of how you use Ironbark services;
  • when you visit our websites.

How we use your personal information

Your personal information may be used to:

  • verify your identity;
  • assist you to subscribe to our services;
  • provide the services you require;
  • administer and manage those services, including charging, billing and collecting debts;
  • inform you of ways the services provided to you could be improved;
  • conduct appropriate checks for credit-worthiness and for fraud;
  • research and develop our services;
  • gain an understanding of your information and communication needs in order for us to provide you with a better service; and
  • maintain and develop our business systems and infrastructure, including testing and upgrading of these systems.

Also, your personal information is collected so that we, our related bodies can promote and market services to you (including by way of direct mail, telemarketing, email, SMS and MMS messages). This is to keep you informed of products, services and special offers and may continue after you cease acquiring services from us. If you do not wish us, our related bodies or our dealers to contact you to promote and market products, services and special offers to you, please call 1300 266 268.

When we disclose your personal information

In order to deliver the services you require, we may disclose your personal information to organisations outside of Ironbark. Your personal information is disclosed to these organisations only in relation to us providing our services to you.

These organisations may carry out our:

  • customer enquiries;
  • mailing operations;
  • billing and debt-recovery functions;
  • information technology services;
  • installation, maintenance and repair services;
  • marketing, telemarketing and door-knocking services;
  • market research; and
  • website usage analysis.

We take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. We also destroy or permanently de-identify your personal information when it is no longer needed.

In addition, we may disclose your personal information to:

  • your authorised representatives or your legal advisers (e.g. when requested by you to do so);
  • our related companies;
  • our professional advisers, including our accountants, auditors and lawyers;
  • government and regulatory authorities and other organisations, as required or authorised by law; and
  • organisations who manage our business and corporate strategies.

Help us to ensure we hold accurate information

We take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. That's why we recommend that you:

  • let us know if there are any errors in your personal information; and
  • keep us up-to-date with changes to your personal information such as your name, email, phone number(s) or address. If you are a subscriber to one of our online products or services, you may change your personal details by using the relevant facility on our websites.

You can access your personal information

You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.

We reserve the right to charge a fee for searching for and providing access to your information.

How to contact us

If you have any questions in relation to privacy, please contact us on 1300 266 268 between 9:00 am and 5:00 pm, Monday to Friday. Alternatively, you can write to us at info(at)realaction.com.au.

Website, Social Media Content and Reporting Abuse

Content

Ironbark has a website and social media policy. All content on this website and social media channels must abide by these: 

  • Don’t create content of a discriminatory or derogatory nature. Rich debate is wonderful, and you can do it without being offensive, humiliating or intimidating based on:
    • Race, colour, ethnicity, nationality or physical characteristics
    • Gender or sexual orientation
    • Religion or non-religious viewpoints (i.e. secular humanism, atheism)
    • Political opinion
    • Socio-economic status
    • Age
    • Physical, mental or intellectual disability/impairment
    • The ways people express themselves
  • Don’t harass an individual with malicious content. This includes spreading rumours, posting inflammatory comments, humiliating photos and initiating pages or groups for this specific purpose
  • Don’t post personal details or private information about any other person 
  • Don’t impersonate another person or organisation
  • Don’t post photographs you don’t own 
  • Don’t use coarse language 
  • Don’t discuss how to commit illegal activity

Reporting Abuse

Abuse can be reported by sending an email to reportabuse(at)realaction.com.au. Reporting needs to be very specific, outlining the exact location of the inappropriate material, the person who posted it and time of posting. It should also include the contact details of the person reporting the breach and a screenshot of the inappropriate material. 

Deleting Content or Social Media Posts

Ironbark holds the right to remove content, comments and posts. Ironbark will not delete content unless it contravenes this policy. Deleting can only be done by an administrator or the person who originally posted the comments.

Complaints

Complaints and negative content regarding Ironbark will not be removed unless they breach this policy. Where possible an administrator may wish to contact the complainant to resolve the issue or complaint.